Terms & Conditions

Welcome to ICHAI at www.ichaitea.com. By accessing or using this website, you are agreeing to be bound by the Terms & Conditions of this website. If you do not wish to be bound by the Terms & Conditions, you may not access or use the website.  Your continued access of this website shall be deemed your conclusive acceptance of the modified agreement.

ICHAI is registered in England and Wales. Our company registered number is 07571740 and our registered business address is Regency House, Westminster Place, York Business Park, York, England, YO26 6RW. However, all correspondence should be sent to our trading address: Woodwalk House, Addington, Buckingham, Buckinghamshire, MK18 2JR.

You can contact ICHAI at info@ichaitea.com

The purchase of goods is limited to parties that lawfully can enter into and form contracts on this site under English law. To purchase, you must use the online PayPal Portal; in-which you will supply the following, but not limited to: Name, e-mail address, and postal address. This site is available only to individuals and others who meet the terms of eligibility, who have been issued a valid user account, credit card or debit card by a bank acceptable to PayPal, whose applications are acceptable to ICHAI and who have authorised ICHAI or Paypal to process a charge or charges in the amount of the total purchase price for the goods which they purchase.

Currently via our site we only ship to Mainland UK. However, if you would like us to deliver overseas, please contact us at info@ichaitea.com and we will be happy to organize this for you.

To order with us, you do not have to register.

There is no minimum order to purchase at ichaitea.com

Once you place an order, we will send you an e-mail to acknowledge we have received your order.

Note that an order does not constitute a contract between ICHAI and yourself. All orders are subject to availability and acceptance by ICHAI.

ICHAI will accept and process your order if a successful payment has been made, at which point you are entering into a contract with ICHAI. Successful payment means acceptance of your card by our payment partner Paypal and receipt by ICHAI of a payment notification by Paypal.

We may refuse to process an order for any reason or refuse service to anyone at any time to our sole discretion.

ICHAI will do its best to fulfil the order you placed. If the item you ordered becomes out of stock or unavailable for any reason, you will be asked whether you would prefer a refund, an exchange or a voucher. If there was any such problem with your order, you will be notified by e-mail soon after placing your order. We will aim to come back to you within 2 days.

All prices and offers remain valid as advertised. The price of a product displayed on the website at the time of the order will be honoured and you will be charged accordingly.

We will not be liable to you or any third party by reason of our withdrawing any product from the site whether or not that product has been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

All images are for illustrational purposes only. Products may differ from those displayed.

Delivery Charges are in line with Royal Mail services with the addition of packaging & admin fees. Delivery charges are displayed separately before you proceed to the PayPal Payment Portal.

As you will understand, we accept no responsibility for delays in the postal system.

Payment can be made by Visa, Master Card, American Express, Solo, Maestro, Delta, Switch and Visa Electron (via PayPal). Card payments will be processed at the time of ordering, by our secure payment partner Paypal.

Alternatively you can choose to pay by cheque or bank transfer, please contact info@ichaitea.com if you would like to pay via these means.

Customers are subject to validation checks and authorisation by their bank. If the bank issuer of your payment card or cheque refuses to authorise payment to ICHAI, we will not be liable for any delay or non-delivery.

We aim to process an order within two days of receipt.

Note that your order will only be processed if your payment is successful. Successful payment means acceptance of your card by our payment partner Paypal and receipt by ICHAI of a payment notification by Paypal or cleared funds from your cheque or cleared funds from your bank transfer.

We operate a policy of total customer satisfaction. If you are not happy with your goods or if you have changed your mind, you may cancel your order by providing us with a notice of cancellation by e-mail, at info@ichaitea.com, at any time up to 7 working days after receipt of your order. We will by issue you with a Cancellation Authorisation by return.

If your order was not yet dispatched at the time of the Cancellation Authorisation, we will simply credit your card within one week, or send a cheque if you originally paid by cheque or bank transfer. The refund value will be the value of the cancelled items plus the delivery cost if you cancel all items if not yet delivered.

Alternatively you can exchange for other goods or choose to receive an ICHAI voucher for the value of the cancelled items plus the delivery costs if you cancelled all items before delivery. We can discuss these options with you once you get in touch.

If you paid making a bank transfer from abroad or from a business account, refund amount will be less any charges incurred.

If your order was already dispatched at the time of the Cancellation Authorisation, you will need to return the goods. See below.

We operate a policy of total customer satisfaction. If you are not happy with your goods or if you have changed your mind you may cancel your order by providing us with a notice of cancellation by e-mail, at any time up to 7 working days after receipt of your order. We will issue you with a Cancellation Authorisation by return.

You have a choice between a refund or an exchange.

We require that you return the goods to us, new and unused, in their original packaging. PLEASE NOTE: New and unused means that there are no marks on the item or sign of usage.

The return postal cost will be at your charge. Refund of postal cost for exceptional circumstances remains at our discretion.

We request that all goods are returned within 14 days of the date of the Cancellation Authorisation and we will make refunds to you in accordance with these terms within 30 days of the date of the Cancellation Authorisation.

Once you have a Cancellation Authorisation, please return items to us: Woodwalk House, Addington, Buckingham, Buckinghamshire, MK18 2JR.

Please ensure you use adequate packaging to prevent any damage or breakage especially when returning products that are fragile like glass. We accept no responsibility for loss or damage while in transit.

For refunds, all accurately returned products will be credited to the original purchasers credit card/PayPal Account or by cheque in case of payment originally received by cheque or bank transfer. The credit will cover the price of the item(s).

For exchanges, all accurately returned products will be replaced by the items of your choice of a similar value, if of higher value, we will issue an invoice for the difference.

In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods.

For further information you can contact us at info@ichaitea.com

ICHAI is not responsible for any item that is not returned in the manner set forth above.

ICHAI is not responsible for lost items during transit sent in the UK by Standard Delivery or abroad by Airmail.

If you have a complaint regarding any aspect of our products or service you may contact us in total confidentiality. Contact us at info@ichaitea.com

Any dispute relating in any way to your visit or access of ichaitea.com or to the products or services you purchase through www.ichaitea.com shall be submitted to binding arbitration in Britain, except that, to the extent you have in any manner violated or threatened to violate the ICHAI intellectual property rights, ICHAI may seek injunctive or other appropriate relief in any state or federal court in the United Kingdom.

The entire contents of this website, including but not limited to: Text, graphics, logos and images, are the property of ICHAI Ltd, its suppliers or its clients and are protected by British and International copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of ICHAI Ltd.

While we will reasonably endeavour to verify the accuracy of any information we place on this site, we make no warranties, whether express or implied in relation to its accuracy. This Site is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this site, or any transaction that may be conducted on or through this site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms & Conditions shall limit your rights as a consumer under English law.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.

You agree to indemnify, defend and hold harmless ICHAI, its directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the website from and against all losses, expenses, damages and costs, including legal fees, resulting from any violation of these Conditions of Use (including negligent or wrongful conduct) by you or your use and access of ichaitea.com or any of its subdomains, or linked sites.

The Terms & Conditions (as amended from time to time) constitutes the entire agreement between you and ICHAI regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and ICHAI in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the Terms & Conditions, the Terms & Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms & Conditions. You confirm that, in agreeing to accept the Terms & Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in the Terms & Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Terms & Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Terms & Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

The Terms & Conditions will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to ichaitea.com, to understand our practices regarding the use and disclosure of your personal information


Material published on this Site is copyrighted by ICHAI Ltd or its licensors. All rights reserved. All third party trademarks mentioned or displayed on this Site are the property of their respective owners.